Talk to me

Communicating better improves morale and performance, and cuts down on turnover. Poor communication wastes time and makes those you interact with feel discounted.

[This post has moved to our new blog location at www.capko.com/blog -- go directly to this article by clicking on this link.]

Top-down a killer for practice performance

If you want to get the most out of staff, keep them happy and keep them keeping the patients happy, pay close attention to these facts.

[To read the rest of this post, please visit this link at our new blog site -- www.capko.com/blog.]

Dr. Newbie may be sinking

I've seen too many practices go through one, two and even three associates over a short period of time. They get sour and think young doctors just aren't what they use to be. Maybe, but maybe you aren't the same either.

[This post has moved to our new blog site at www.capko.com/blog -- to read the full post (and comment), click on this link.]

A Winning Team

Employees emulate management, so if you want a winning team you gotta set the example. Positive interaction with staff drives better performance and makes everyone as winner. It's all about the tude, the attitude! Here's my top list of BE attitudes:

[This post has moved -- to read the remainder of the article, click this link to go directly to the story, or visit our new blog site at www.capko.com/blog.]

The Lunch Hour Debacle

If you shut down the phones during the lunch hour you are on the fast track to losing potential new patients and aggravating existing ones. It also results in greater phone traffic when the lines open up again, resulting in chaos.

[This post has moved to our new blog site at www.capko.com -- click on this link to go directly to the full article there.]

Our Mission

Our mission is to make your practice shine.

Our vision to achieve this:

[This post has moved to our new blog location -- www.capko.com. To go directly to the full article, click on this link.]

Five things you can do to bring money in the door

Staff Can Make a Difference!

Set up solid financial policies the physicians will endorse and establish methods to improve collection of patient payments. Here's six actions you can take:

[This post has moved to our new blog location at www.capko.com -- to go directly to the full article, click on this link.]