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Get patients on your side

Not every patient walks in the door with a smile - and for good reason. Some of them are worried about their health, but others simply aren't convinced you are glad to see them. Once in awhile an employee will get so caught up with what he or she must accomplish during the patient visit that they leave their table manners behind. This doesn't make a patient feel important.

When patients think you care they get on your side. This will save time and contribute to making your day run smoother.

Here's three easy tips that will get the patient on your side:

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Shabby isn't Chic!

When was the last time you looked around your office with a critical eye? It may be time to take down those 1980s drapes and silk flowers, and put on a new vibe with cool paints. It doesn't take much to bring your office up to date, but when you fail to do it you look like you are "Stuck in the Past."

Your office reception room should look sharp and up to date, and give the feeling of a comfortable room in your home -- good lighting, good reading, and a sense of friendliness.

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What Makes a Practice Great?

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What's Your Time Worth?

Doctors and managers work hard to keep the practice afloat and provide good care, and service to the patients. But it's not just about working hard, it's about working smart!

Ask yourself what your time is worth? Physicians and managers are the drivers of the practice and need to work at the highest level to generate and protect the revenue that keeps the practice running. Too often when working with practices, I see sabotage that results in poor management of your most important commodity - time!

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Your future may seem like a roller coaster ride - So What?

Yeah life in the medical practice isn't what it use to be, but neither is driving in the fast lane. Your best road to success is to focus on the positive and to realize you have choices. No more grumbling about what is wrong with the system - it's time to take action. Here's what you can do....

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How to be a better-performing practice

We hear a lot these days about best-practices, benchmarks and key performance indicators, but what does it really take to be a better-performing practice?

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